Shipping Policy
At Chakra Wellness, we strive to ensure a smooth and reliable delivery process for all saunas and ice baths. Please review our shipping policy before placing your order.
Shipping Locations
Perth Metro: Shipping costs are automatically calculated at checkout for Perth Metro deliveries.
Other Areas (Regional & Interstate): If your delivery address is outside of Perth Metro, please contact us for a custom shipping quote before placing your order.
Shipping Process
Perth Metro Orders: Processed within 1-3 business days and dispatched within 5-7 business days.
Regional & Interstate Orders: After you request a shipping quote, we will provide pricing and estimated delivery times. Once confirmed, your order will be processed and dispatched accordingly.
Delivery Methods
Perth Metro: Standard freight delivery, with the option for installation upon request (fees may apply).
Regional & Interstate: Shipped via specialist freight carriers. All deliveries are sent as flat-pack kits with assembly instructions. Some installations may require a qualified professional.
Receiving Your Order
All deliveries require a signature upon receipt. If no one is available, a re-delivery fee may apply.
Customers must inspect their order immediately upon arrival and report any damage within 48 hours with supporting photos.
Missed or Delayed Deliveries
If a scheduled delivery is missed, re-delivery charges may apply.
While we aim to meet estimated delivery times, Chakra Wellness is not responsible for delays caused by freight providers, weather conditions, or other unforeseen circumstances.
How to Get a Shipping Quote
If your address is outside of Perth Metro, please contact us at:
📧 info@chakrawellness.com.au
📞 0414 596 118