Privacy Policy
1. Introduction
At Chakra Wellness, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website (www.chakrawellness.com.au) and services, you consent to the practices described in this policy.
2. What Personal Information We Collect
We may collect the following types of personal information:
Identity Information: Name, date of birth, and contact details (email, phone number, and address).
Payment Information: Billing and shipping addresses, payment details (processed securely via third-party payment providers).
Purchase History: Records of transactions and interactions with our website.
Technical Information: IP address, browser type, and cookies (collected when you visit our website).
Customer Support Information: Any information provided when you contact us for assistance.
3. How We Collect Personal Information
We collect personal information through:
Online purchases and order forms
Newsletter sign-ups
Customer service interactions (email, phone, or website inquiries)
Website cookies and analytics tools
Social media interactions
4. How We Use Your Information
We collect and use your personal information for the following purposes:
To process and fulfil your orders
To provide customer support and respond to inquiries
To improve our products, services, and website functionality
To send order confirmations, shipping updates, and promotional emails (with your consent)
To comply with legal and regulatory obligations
5. Disclosure of Personal Information
We do not sell or rent your personal information. However, we may share your details with:
Service Providers: Third-party logistics, payment gateways, and IT support providers who help us deliver our services.
Legal Obligations: If required by law or for fraud prevention and security purposes.
Marketing & Advertising Partners: With your consent, for personalised offers and promotions.
6. How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. This includes:
Secure payment processing via trusted third-party providers
SSL encryption for website transactions
Restricted access to personal data on a need-to-know basis
7. Cookies & Website Tracking
Our website uses cookies and similar technologies to enhance your browsing experience. These help us:
Recognise returning visitors
Analyse website traffic and performance
Provide personalised content and advertising
You can manage cookie settings through your browser preferences.
8. Your Rights & Choices
You have the right to:
Request access to your personal data
Correct any inaccurate or outdated information
Opt out of marketing emails at any time by clicking "unsubscribe"
Request deletion of your data (subject to legal requirements)
To exercise these rights, please contact us at info@chakrawellness.com.au.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies before sharing personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.
11. Contact Us
For any privacy-related inquiries, please contact us:
📧 info@chakrawellness.com.au
📞 0414 596 118