Cancellation and Refund Policy
At Chakra Wellness, we understand that purchasing a sauna is a significant investment, and we aim to provide a fair and transparent cancellation policy.
Order Cancellations
Customers may cancel their order anytime before the sauna has been dispatched from our warehouse for a full refund.
If the sauna has already been shipped, the customer may still request a cancellation; however, return shipping fees and restocking fees (if applicable) may be deducted from the refund amount.
Refunds After Delivery
Before Installation: If the sauna has been delivered but has not yet been installed, customers may still request a return. The item must be in unused, original condition, and return shipping costs will be the customer's responsibility.
After Installation: Once a sauna has been installed, refunds or cancellations are assessed on a case-by-case basis. If a refund is approved, deductions may apply for any installation, removal, or restocking fees.
Custom Orders
Custom-built saunas or special orders cannot be cancelled or refunded once production has commenced, as these are made to customer specifications.
Damaged or Faulty Products
If the sauna arrives damaged or defective, we will work with you to repair, replace, or refund the item as per our warranty terms. Customers must report any issues within 48 hours of delivery with supporting photos.
How to Request a Cancellation
To request a cancellation or return, please contact our support team at info@chakrawellness.com.au or call 0414 596 118.
We strive to ensure customer satisfaction while maintaining a fair and practical cancellation policy. If you have any questions, please reach out to our team.